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The Matchbox Terms and Conditions

Shipping

We at The Matchbox Studios offer free shipping in India for all orders above Rs. 999. For orders below Rs. 999, the shipping charges are Rs. 70

 

All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 7-10 days.

 

Exceptions:

For customized products do expect a delivery between 12-15 days as these are made to order. 

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. The Matchbox Studios is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of The Matchbox Studios. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of The Matchbox Studios, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
 

Return / Refund / Replacement

 

If you have received a damaged product :
 

  • We're so sorry for the inconvenience! Please do not worry and drop us a mail at customercare@thematchbox.co.in with images of the damaged product within 7 days of receiving the order. We will make sure we sort this out as smoothly as possible!

What do I do if I don't like the product I received ?

  • We are so sorry to hear this. Please write to us. We are always hungry for feedback and would want to know what disappointed you. Hopefully we can make things better! Although we do not issue refunds or returns once order has been placed

Cancellation :

  • If you change your mind about your order, you can request to cancel it by emailing us at customercare@thematchbox.co.in. Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. Once shipped, we will not consider cancellation requests

For Customized Products

  • We are so sorry, but we don’t accept cancellations for customized products. We hope our warmth reaches you and you fall in love with our product!

 Refund for the cancelled order :

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
     

Cash On Delivery (COD)

We do not offer cash on delivery payment option.
 

Currency Transactions

All transactions are processed in Indian Rupees (INR). 
 

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at thematchbox.co.in@gmail.com and we will respond as soon as possible.
 

Customer Service Policy

The Matchbox Studios is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.
 

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. 
 

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
 

Legal Information

This website is expressly operated by The Matchbox Studios. Unless otherwise noted, all design and content featured on www.thematchbox.vo.in - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by The Matchbox. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of The Matchbox, is prohibited and will be considered as violation of the IP rights of The Matchbox.
 

Limitation of Liability

Given the unpredictability of technology and the online environment, The Matchbox Studios does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. The Matchbox Studios shall not be liable for damages of any kind related to your use of or inability to access this website.
 

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.thematchbox.co.in may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.thematchbox.co.in is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, The Matchbox Studios shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Matchbox Studios shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, The Matchbox Studios shall issue a credit to your credit card account in the same amount.
 

Availability, Product Information, Pricing & Colors

At The Matchbox Studios, we go out of our way to give you the kind of distinctive merchandise for which our brand “The Matchbox” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.thematchbox.co.in is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.thematchbox.co.in  products displayed on the website are available while supplies last.

Many of www.thematchbox.co.in  products are manufactured locally. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
 

Indemnification

You agree to indemnify, defend, and hold harmless The Matchbox Studios, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
 

Correspondence

Although we will make every effort to respond quickly to applicable email messages, The Matchbox Studios is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
 

Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

The Matchbox Studios,
T-1903 Hyde Park, Sector 78,
Noida 201305

Email: thematchbox.co.in@gmail.com

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